Professional Detective Services,LLC.
Security External theft / robbery – Targets are hotel property, guest’s belongings and vehicles and daily cash takings.
Internal theft – Theft of foodstuffs, beverages, linen, cutlery, crockery, equipment, furniture, guest belongings and cash. Fraudulent actions related to bars, guest charges, inventory check.
Fire risk and regulations.
Undesirables – Right of admission to the complex, prostitutes, hawkers and loiters.
Guest injury – guests can be injured through accidents, negligence or intent. Security Operatives be observant for unsafe acts. Unsafe conditions and / or threats of physical violence. To this end the property must have medical assistance, equipment and trained staff available.
Labour unrest – The possibility of labour unrest cannot be excluded from current risks.
Hotel environment
Arrival lists apply to security operatives on duty.
Discreet communication (Two Way Radios)
Reporting procedures to Hotel Management
Personal behaviour of security operatives
Guest complaints and questions.
Reports on camera system Key control and procedures
Staff entrance control and searching
Conventions / conferences centre – high value items.
Administrative wing / Bars/ Restaurants where cash takings are held.
Car Park area – Facility for visitors, guests and staff vehicles.
International Standards
Emergency procedures
Bomb threats Fire regulations Safety procedures
Make sure first impressions last.
Grooming standards.
Personal hygiene of security operatives.
Uniform and appearance
Telephone etiquette
Guest arrivals
Guest etiquette